Pse

10 hours ago

Bengaluru Karnataka, India PhonePe Full time

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

**Challenges**

**Roles & Responsibilities**
- Managing accounts during integration
- Working with Products, Tech team and understand different product flow
- Attending meetings/con calls with Merchant's Tech/Business team
- Understanding Merchant's flow, requirements and suggesting the solution to them
- Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.
- Taking ownership of customer/merchant issues reported and seeing problems through to resolution
- Ask merchant the targeted questions to quickly understand the root of the problem
- Understanding Tech issues involved in integration & Providing resolution
- Automate the process to solve the merchant integration issue and merchant requirements

**Skillset required**
- Hands-on experience with Windows/Linux/Mac OS environments.
- Python and SQL - Required for this role
- Knowledge of any programming language (Ex: - PHP, JAVA, ASP.Net), platforms (Android, iOS).
- Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
- Excellent problem-solving, communication skills
- Good understanding of IT terminologies and concepts

**Job Location - Bangalore**

**Experience - 2 to 5 years**

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits -**Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Center, Emergency Support System
- **Parental Support -**Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- **Mobility Benefits -**Relocation benefits, Transfer Support Policy, Travel Policy
- **Retirement Benefits -**Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- **Other Benefits -**Higher Education Assistance, Car Lease, Salary Advance Policy

**_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe _**_on our blog_**_._

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