Hiring Customer Service for Us Process

18 hours ago

Surat, India Vcl service private limited Full time

Customer Service / Call agent will maintain complex spreadsheets and databases that support the operative reporting for Customer Service Operations.
- Cold calling / Inboud and outbound calls to prospective customers.
- Use scripts to provide information about product’s features, prices etc. and present their benefits.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer’s personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company’s reputation.
- Keep records of calls and sales and record useful information.
- Develops and monitors processes related to customer experience across all conventional channels.
- Maintaining a positive, empathetic and professional attitude toward customers at all times and responding promptly to customer inquiries.
- Communicating with customers through various channels and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Lead generation
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: Up to ₹35,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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