Complaint Handling

1 week ago


Hyderabad Telangana, India Saraca Solutions Full time

Hyderabad

**Job ID**: SS202500075

**Function**: PMS

**Role**: Complaint Handling

**Desired Skills**: Compalint Handling, PMS, Medical Device
- Evaluates incoming complaint information and maintains the record in the electronic database.
- Perform follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints.
- Determines Reportability of complaints to Government Agencies.
- Identify and document appropriate complaint categories to assure trend accuracy within the complaint database.
- Writes investigation summaries based on technical product analysis information provided;
- Ensures record documentation is maintained in a constant state of audit readiness per internal policies.
- Liaison with groups who perform additional investigation and who prepare written record of investigation.
- Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing.
- Ability to understand the functionality / intended use of complex medical devices.



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