Service Transition Professional Change

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.
- Experience you would be expected to have- Experience of working within an operational environment, with constantly changing timescales and requirements
- Ability to manage changing workstack and meet ever-moving delivery dates
- Experience of working collaboratively and effectively with colleagues at all levels of seniority
- Skills required for the job- **Transformation and change**: skills to lead and support transformational change relating to the ITIL area
- **Senior influencer**: must be able to engage, influence and ‘sell’ the function across all levels of BT
- **Improvement focus**: skills to analyse, question and challenge the way things are done to optimise processes and deliver excellent outcomes for customers and the business.
- **Change enablement**: strong demonstrable communication skills. Able to follow process but able to recognise and work through the need to adapt to a rapidly shifting technical environment
- What I’ll be doing - your accountabilities- Act as SME to ensure that our ITIL functions run smoothly to reduce impact to customers and restore service quickly.
- Responsible for supporting or leading on transformational workstreams, initiatives and projects for the Service Operations function, acting as a change agent to drive continual improvement
- Support the development, operation and continual improvement of Service Operations strategy.
- Operate the Mobile Core, IPTV & Media & Broadcast Change Enablement processes ensuring that changes raised by suppliers, 3rd parties and business are processed within SLA and adhere to Change Enablement Quality Standards.
- Operate the Access-To-Work process; ensuring Access Requests are processed within SLA and meet Health & Safety requirements
- Why this job mattersThe Service Management Practice are responsible for overseeing the delivery and operation of our services to our customer base across Mobile, IPTV and Media & Broadcast. The function is responsible for driving simplification of our operating model through process and tooling standardisation.

The Technical Delivery Professional, Change Enablement role is responsible for the management of technical Change and Access across Mobile, IPTV and Media & Broadcast, ensuring that requests are implemented in a controlled, low risk manner enabling the smooth and effective running of the Mobile, IPTV and Media & Broadcast networks and all customer facing services.