Transition Manager

Job Title Transition ManagerJob Summary The Transition Manager is responsible for overseeing and managing the successful transition of services processes or projects from one state to anotherxe2x80x94such as from development to operations from an incumbent service provider to a new provider or from an old system to a new one This role ensures seamless knowledge transfer minimal business disruption adherence to project timelines and alignment with stakeholder expectations The ideal candidate will have strong project Program management skills experience in change management stakeholder engagement risk assessment and the ability to drive cross-functional teams Independently Key Responsibilities 1 Transition Planning Execution Develop and implement transition plans ensuring smooth service delivery migration Define project timelines milestones key stakeholder communication plan and success criteria for transitions Ensure proper handover from the incumbent team internal or external to the new team Work closely with stakeholders to ensure the transition meets business needs 2 Stakeholder Management Communication Engage with key stakeholders including business leaders IT teams service providers and customers Maintain clear and transparent communication with all involved parties Address concerns and provide solutions to ensure alignment with expectations Facilitate knowledge-sharing sessions and ensure documentation is up to date 3 Risk Issue Management Identify assess and mitigate transition risks Develop contingency plans for unforeseen challenges Track and resolve transition-related issues to ensure minimal business disruption 4 Knowledge Transfer Documentation Oversee the transfer of knowledge processes and responsibilities to the new service owners Ensure that Standard Operating Procedures SOPs user guides and training materials are developed and maintained Organize training sessions for teams taking over new responsibilities 5 Process Service Improvement Analyze existing processes and identify opportunities for optimization Ensure continuous service improvements during and after the transition Work with the Service Management team to align transition processes with ITIL best practices 6 Compliance Governance and Reporting Ensure all transition activities comply with company policies contractual obligations and regulatory requirements Maintain proper documentation for audit and compliance purposes Ensures proper reporting Transition progress Issues and Risks to key stakeholders Key Skills Competencies xe2x9cx94 Project Transition Management Strong ability to manage transition projects within deadlines and budgets xe2x9cx94 Change Management Ability to lead and support organizational change initiatives xe2x9cx94 Stakeholder Engagement Effective communication with internal and external stakeholders xe2x9cx94 Risk Issue Management Ability to anticipate mitigate and resolve potential risks xe2x9cx94 Process Improvement Knowledge of IT service management ITSM Lean and Six Sigma methodologies xe2x9cx94 Documentation Knowledge Transfer Expertise in creating and maintaining process documentation xe2x9cx94 Technical Business Acumen Understanding of IT systems cloud services infrastructure and business operations Qualifications Experience Education Bachelors degree in IT Management or a related field Experience 8 years of relevant experience in IT service transition project management or service delivery Experience in handling large-scale transitions across global teams Experience working in ITIL environments or within service management frameworks Optional Certifications Preferred ITIL Foundation Intermediate Expert PMP Project Management Professional Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf More information on employment scams is available