Executive Ielts Pre

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Title**:Executive IELTS Pre - Test**

**Purpose of job**:
Work closely with Global Marking Support team for providing support to to Examiner Hubs in ensuring that the Hubs operate effectively and consistently. The post holder will ensure that all processes in the Examiner Hubs are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny.

**Role context**

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.

The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.

**Main opportunities/challenges for this role**

Service delivery
- Implements a range of standardised, operational procedures and systems to plan work or schedule based on management information to ensure milestones are met.
- Receives instructions and requests from Sr. Executive - Pre-Test, Delivery Manager - Operations, Global Marking Support Manager, Examiners and Test centers and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
- Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
- Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost effective logístical support to enable the delivery of high quality services to a range of ExaminersLiaises and works in or with operational team, where or when the need arises to ensure the effective and smooth delivery of result.

Customer service
- Manage Pre-test inboxes/Freshdesk and respond to queries within 48 hours.
- Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of queries from Examiners, Test centers and other stakeholders coordinating input from other colleagues in the Marking Function. Ensures the customer is kept informed throughout the process.Focuses on delivering excellent customer service throughout all tasks, projects and processes

Relationship & stakeholder management
- Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.As required, supports senior colleagues in the Global Marking Function in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected.

Risk & compliance

Adheres to regulatory and internal procedures and obligations

Analysis & reporting
- Uses standard procedures and templates, updates and regularly reports on key management information to the Sr. Executive - Pre-Test and Delivery Manager - EOR.Ensures that all data and databases are up-to-date and accurate to support senior managers in making timely and effective business decisions that respond to operational needs.

Commercial & resource management

Operates and runs regular reports for examiner utilization, arranges for backup as necessary (Post seeking approvals from managers) to enable effective budget and resource management for the team.

Leadership & management
- Plans and prioritises own work activities, which span across the Global Marking Function, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
- Likely to support the management in day to day performance of Examine