Associate Contact Centre

2 weeks ago

Bengaluru Karnataka, India Cytecare Hospital Full time

To have excellent communication both in English & Kannada.
- The operator on board should be extremely courteous towards people calling from in and outside to the hospital and make them feel the operator is willing to do everything for them.
- To have hands on knowledge on Computer skills - Basic Office systems - Excel, Word, PPT
- Receive out calls and connect them to the Doctors/secretaries correctly as the request been made.
- Doctors and staff making out calls ascertain the correct numbers and connect them speedily.
- Maintain register for the same.
- MIS reports to be generated, maintained and sent as per time lines.
- Maintain Hospital telephones line clear and undisturbed available free at most of the time for the use i.e. Leisure.
- Make complains to the Maintenance department in case of any fault/damage/breakage and also inform to HOD.
- Check the intercom lines and instruments and use the service of telephone technician in case of any repairs.
- Make sure that telephone system work smoothly without interruption.
- Operator should not be engaged in unnecessary conversation while sitting on the board.
- Accuracy is very essential to connect to the correct numbers required.
- All queries on mail/Phone needs to be responded to within the defined TAT
- Appointments to be fixed as per requirement.
- Operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by HOD.
- Not to leave the post till reliever reports to the duty.
- Maintain cleanliness & upkeep of the department.
- Any other task assigned by the superiors from time to time.

Attend Emergency Code no) calls on most priority & Announce the code through public address system respectively and also should take clear address with land marks

**Required Education**:Graduation in Science to understand Oncology related terminology better preferred.

**Preferred Education**: Any Post-Graduation

**Experience**:A year of experience in a Good Call Centre preferred

**Knowledge and Specific Skills**:Excellent communication skills, Quick thinking, Multi-tasking

**Required Critical Behavioral Competencies**:l Passion for Excellence

l Results Orientation

l Communication Skills

l Customer Focus

Integrity & Ethics

Pay: ₹20,000.00 - ₹26,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Work Location: In person

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