Process Trainer

1 week ago


Mumbai, India Onesource Atreus Full time

ob Title: BPO Process Trainer

Job Summary: We are hiring a Process Trainer to design, develop, and deliver process training programs to improve the performance of our BPO customer service representatives.

**Responsibilities**:

- Design and develop training materials
- Conduct training sessions in a classroom/virtual environment
- Develop and deliver refresher training
- Analyze training needs and evaluate training effectiveness
- Collaborate with managers to identify training needs
- Participate in onboarding process

Qualifications:

- Bachelor's degree
- 3-5 years of process training experience
- Strong understanding of adult learning principles and instructional design
- Excellent communication skills
- Experience with classroom and virtual training delivery
- Strong analytical and interpersonal skills
- Self-motivated and able to work independently or as part of a team.

**Salary**: ₹11,485.27 - ₹47,529.85 per month

Schedule:

- Day shift


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