Team Member

4 days ago


Mumbai, India Skillventory Full time

**Team Member - Customer Resolution For a leading NBFC**:

- From 2 to 7 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbaior

**Roles and Responsibilities**
- Connect with stakeholders like sales ,operations ,collections, legal etc...daily for accurate & timelyresolutionof customer complaintsReview and approve resolutions for customer complaints submitted by stakeholders & functions
Procure the required system & people access to resolve customer complaints in time bound manner
Review & send final responses to team lead for review
Set up and drive Framework to reduce customer complaints and resolution TATby governance& monitoring
- End to End monitoring ,tracking & resolution of customer grievancesat
Publish daily ,weekly, monthly dashboardsto team leads & stakeholders
Connect with Internal Omnusbun on regular basis to take feedback & improve processes to avoid customer complaints- Role:_Customer Retention - Non Voice
- Salary:_ Not Disclosed by Recruiter
- Industry:_NBFC
- Department:_Customer Success, Service & Operations
- Role Category:_Non Voice
- Employment Type:_Full Time, Permanent
- Key Skills- NBFCSales OperationsCollectionsEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- RPO- Recruiter Name:_Kirti Bhalerao
- Contact Company:_SKILLVENTORY
- Telephone:_9039016333


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