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Customer Support Executive

2 weeks ago

Chennai, India Gineesoft IT Solutions Full time

Company: Gineesoft

**Job Description**:

- Locate products, check stock availability, arrange collection/ delivery and process exchanges (include store exchanges)
- Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry etc
- Knowledge on Sales Order management and Invoicing in order to quickly relate to customer on their orders.
- Handling online exchanges as well as edit/cancel orders. Able to address customer’s product issues. Able to perform and arrange exchanges that may need to execute offline.
- Create manual Sales Orders as and when necessary or upon customer’s request
- Understanding the client requirements and then customizing the product/ services as per their needs
- Maintaining relationship with all potential and existing clients
- Ensuring proper servicing and after sales support to clients
- Freshers/Experienced any graduate Diploma/Degree can apply
- Experience in e-commerce would be good
- Experience in fast paced and high volume environment

**Salary**: Rs. 8000 - Rs. 15000 (Take Home)
Job Location: Chennai
No of Openings - 5

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Chennai, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**

+91 9884392888