Customer Support Representative

4 days ago

Tumkur, India TVS Electronics Full time

**Job Title**: Customer Support Representative (Voice Process)

**Company**: TVS Electronics

**Location**: Near Hirehalli, Tumkur

**About TVS Electronics**: TVS Electronics is a leading provider of technology solutions, specializing in innovative products and services in the electronics industry. With a commitment to excellence and customer satisfaction, we aim to deliver top-notch support to our clients across various sectors.

**Key Responsibilities**:
**Customer Interaction**: Handle inbound and outbound customer calls in a professional and courteous manner.

**Issue Resolution**: Address customer inquiries, concerns, and complaints promptly and effectively.

**Technical Assistance**: Provide basic technical support and troubleshooting guidance for products and services.

**Product Knowledge**: Maintain a thorough understanding of TVS Electronics' products, services, and policies to accurately address customer queries.

**Documentation**: Record customer interactions and transactions accurately in the database.

**Quality Assurance**: Ensure adherence to established quality standards and service level agreements.

**Escalation Handling**: Escalate complex issues to the appropriate channels for resolution and follow up as needed.

**Customer Satisfaction**: Strive to meet or exceed customer satisfaction targets through exceptional service delivery.

**Team Collaboration**: Collaborate with colleagues and other departments to resolve customer issues efficiently.

**Continuous Improvement**: Provide feedback on processes, procedures, and product improvements to enhance the overall customer experience.

**Qualifications and Skills**:
Education: High school diploma or equivalent; additional education in customer service or related field is a plus.

Communication: Excellent verbal and written communication skills in [specify language(s)].

Problem-Solving: Strong problem-solving abilities with a proactive approach to finding solutions.

Empathy: Ability to empathize with customers and provide personalized assistance.

Technical Aptitude: Basic understanding of computer systems and proficiency in using customer service software and tools.

Multitasking: Ability to manage multiple tasks efficiently while maintaining attention to detail.

Adaptability: Flexibility to work in a fast-paced environment and adapt to changing priorities.

Team Player: Collaborative mindset with a willingness to support team members and contribute to a positive work culture.

Customer Focus: Passion for delivering exceptional customer service and exceeding customer expectations.

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Tumkur, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Bengali language (required)

Work Location: In person

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