Customer Care Executive

1 week ago


Palghat, India Calltawk Solution LLC- FZ Full time

Malayalam

**Responsibilities**:

- Managing large amounts of ( Inbound & Outbound ) Calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer needs, Clarify information, research every issue, and provide alternatives and/or solutions.
- Seize opportunities to up-sell products when they arise.
- Keep records of all conversations database in a comprehensive way.
- Showing multitasking skills as well as flexibility of shifts
- Meet personal/ team qualitative and quantitative targets. provide customers with product and service information
- Identify and escalate priority issues
- Produce chat reports

**Salary**: Attractive salary package Will be provided per month.

All you need to have is good internet, a computer, and a headset.

**Salary**: ₹9,643.93 - ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- Malayalam (required)
- English (required)
- Tamil (preferred)

**Speak with the employer**

+91 8584803863



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