Client Servicing-

6 days ago

Hyderabad Telangana, India Crystal supply chain Solution Full time

**Key Responsibilities**:
**Client Relationship & Account Management**:

- Serve as the primary point of contact for key clients, building and maintaining long-term relationships
- Proactively manage renewal cycles and ensure timely renewal of contracts to secure repeat business
- Identify upselling and cross-selling opportunities within existing accounts to expand the client portfolio
- Analyze reasons for client attrition and implement strategies to revive lost clients
- Coordinate internally across departments (Operations & Service, Finance, etc.) to deliver seamless service to clients

**Field Visits & Expansion**:

- Conduct regular in-person visits to client locations for business reviews, feedback collection, issue resolution, and relationship strengthening
- While on client visits, **identify and pursue new business opportunities in and around the same geographic areas**, including prospecting for potential clients, networking, and market research
- Support lead generation activities during travel and contribute to business development in under penetrated territories

**Reporting & Strategy**:

- Maintain reports on key metrics
- Share client insights and market intelligence with the internal team to support strategy and product development

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred)
- Experience and demonstrated ability to manage, grow, and retain key accounts
- Strong interpersonal, communication, and negotiation skills
- Comfortable with frequent travel and field-based client interaction

**Job Types**: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Application Question(s):

- How many years of experience do you have in Sales/ Client facing role/s?
- Do you have experience in Logistics Industry?
- This position requires travelling to clients location in and around Hyderabad, are you comfortable?

Work Location: In person

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