Service Coordinator

**About Mindcurv**

We help our customers rethink their digital business, experiences, and technology to navigate the new digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the market’s need to digitalise business processes and customer experiences and take advantage of the cloud following DevOps and agile principles. We cater to the following six solution lines:

- Strategy and Advisory
- Creative Services and Digital Products
- Client Engagement Platforms
- Digital Experience and Solutions
- Data Services
- Cloud Platforms and Managed Services

We are made up of a team of experts from various domains that define, create, and improve digital experiences. They engage with people to achieve solutions that enable businesses to grow and scale sustainably.

**Your Role**:
Service Operations:

- Help/Coordinate IT Service Operations activities along with Service Manager
- Stakeholder Management - Interfacing Client and Project Stakeholders
- Supporting Service Manager on Major Incidents
- Supporting in the review, planning and execution of Infrastructure Changes and Application deployments
- Supporting Service Manager with Escalation Management
- Communication Management
- Knowledge Management
- Responsible for monitoring and reporting the agreed SLA for the service offerings
- Support on ensuring Service levels are met
- Responsible for Governance & Service Reporting (KPI metrics)
- Driving system stabilisation activities through Problem Management
- Driving continuous service improvement activities
- People Co-ordination

Infra Projects:

- Assessing the project requests / Account Farming (Mining)
- Coordination & support in developing and delivering prototypes / POC
- Support Service Manager on effort estimation
- Coordinating resource requirements
- Collaboration & Liaising with different suppliers
- Coordination of project activities, releases, deployments and QA
- Identification and escalation of critical issues or Impediments in a timely manner, adhering to Agile/Scrum processes
- Proactive communication and documentation of project risks and mitigation plans
- Stakeholder Management - Interfacing Client and Project Stakeholders
- Governance and reporting (project execution)

**Who you are**
- Passionate towards bringing in improvements in Service Operations
- Experienced in executing projects (Infrastructure projects preferably)
- Has exposure to ITIL processes (Incident Management, Change Management, Service Request fulfilment, Problem Management). Certification is a Plus.
- Have a flair for Customer handling / Client interfacing skills
- Possesses exposure to Support Metrics (KPI) and SLA awareness
- Possesses good communication skills (Assertive handling)
- Working experience in handling global clients
- Good in people management
- AWS cloud practitioner certification is a nice to have

**What do we offer you?**

Perks, like drinks and snacks, pizza sessions, gaming nights and sensational parties, a pension scheme and a great salary, we’ve got them all.

And if you crave an intellectual challenge, Mindcurv has you covered. Interesting projects involving the latest, hyper innovative tech. An agile, entrepreneurial environment, with lots of freedom and no politics. Work-life balance, a culture of transparency and a management team with their ears to the ground.

As we typically are the trailblazers and innovators. A hybrid way of working in which you can work from home. You just come into one of our offices in Essen, Cologne, Düsseldorf, Munich, Frankfurt a.M., Hamburg, Jena, Utrecht, Madrid, Cochin, Coimbatore or Trivandrum when it adds value to be on-site. Looking for a glance behind the scenes?

**Our high performers**

You know who really thrive with us? Self-starters, team-players and continuous learners, with an uncanny ability to handle ambiguity. We’ll equip you with everything you need to succeed, help you explore the length and breadth of your domain and provide you with constant growth opportunities, to enrich your career.

**Ready for change?