Phone Banking Executive

7 days ago

Noida, India Miles Ahead 91 Consultants Full time

**Rotational work & Week Off between 8AM to 11PM shift.**
- **Experience:

- 0- 4 years**:

- **Age should be max 25years.**:

- **Gender Preference: male**:

- Handle inbound **Video calls** of the customers to complete the **full KYC**.
- Verify the details submitted by the customer while opening the account and Documents submitted are matching.
- Ensure KYC is completed by the right party only.
- Should maintain a good relationship with the customer throughout the KYC process.
- Cross-sell other banking products.
- Give complete and correct information on all the products pitched to the customer.
- Take call backs in case the customer is busy and ensure the follow up is done on time.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Life insurance

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 7973135835

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