Student Support Operation

6 days ago

Banjara Hills Hyderabad Telangana, India MEDVARSITY ONLINE LIMITED Full time

**Job Summary**: As a Customer Support Executive, you will be the frontline of our customer experience, responsible for delivering prompt, accurate, and empathetic support to our diverse customer base. This role requires a strong focus on problem-solving, effective communication, and the ability to identify opportunities for upselling while maintaining high levels of customer satisfaction.

**Key Responsibilities**:

- **Customer Interaction & Resolution**:

- Maintain detailed records of customer interactions, process customer requests efficiently, and manage relevant documentation.
- Proactively manage both new and existing customer accounts, evaluating and resolving customer problems and concerns with a solution-oriented approach.
- **Sales & Upselling**:

- Actively identify customer needs and promote relevant products or services, demonstrating a strong ability to upsell and achieve assigned sales targets.
- Possess a proven track record or strong aptitude for sales, with the ability to articulate value propositions effectively.
- **Customer Insights & Improvement**:

- Collect and analyze customer feedback to identify trends and areas for service improvement.
- Provide proactive customer outreach, escalating complex requests to the appropriate teams when necessary, and managing communication between cross-functional departments for efficient resolution.
- Analyze data from various platforms to suggest new scopes and improvements for customer support processes and offerings.
- **Team Collaboration & Professionalism**:

- Maintain a high level of personal discipline and contribute to a pleasant and productive work environment for the team.
- Be a strong team player with a positive attitude, collaborating proactively with cross-functional teams to ensure comprehensive customer query resolution.
- Take ownership of assigned tasks and work effectively with mínimal supervision.

**Requirements**:

- **Education**: Bachelor's degree in any discipline.
- **Communication Skills**: Excellent interpersonal, written, and oral communication skills in both English and Hindi (mandatory).
- **Technical Proficiency**:

- Basic computer skills are essential.
- Knowledge of CRM processes is required.
- Proficiency in MS Office (Excel, Google Sheets, Word, PowerPoint) will be considered a significant advantage.
- **Key Attributes**:

- Great problem-solving ability - capable of assessing all options before making a decision.
- Ability to thrive in a high-stress and fast-paced environment.
- Outstanding multitasking capabilities and strong negotiation and conflict-resolution skills.

**Job Types**: Full-time, Permanent

Pay: ₹302,947.59 - ₹496,768.95 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 11/06/2025

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