Test Admin Tele Caller

**About Medhavi Skills University**

Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empaneled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co
- working with industry partners to design and implement demand-driven programs.

**About OIA (a Division of MSU)**

The Office of International Affairs (OIA) is firmly committed to advancing its mission of cultivating a more equitable and interconnected global community by providing international apprenticeships, internships, work placements, and job opportunities. The primary aim of OIA is to help the University and its affiliated centers implement their comprehensive internationalization strategy. As a crucial link between the University and international stakeholders, the OIA aims to broaden educational and employment opportunities for all Medhavi students. The OIA also maintains healthy relationships with Indian central and state governments, Indian missions abroad and diplomatic entities in India to promote inward and outward student/workforce mobility. OIA promotes work-route migration by

enabling the Overseas Manpower Mobility Ecosystem.

**Role Overview**:
**Key Responsibilities**:

- Ensure the daily operation of computer labs, including the setup and shutdown of computers and peripheral devices (printers, scanners, projectors).
- Regularly inspect lab equipment for damage or malfunctions and ensure that all systems are fully operational.
- Install, configure, and update hardware, software, and operating systems on lab computers to meet instructional requirements.
- Provide on-site technical assistance to staff using the computer lab, addressing any hardware or software-related issues.
- Assist users with login issues, software installations, file management, printing, and other general IT queries.
- Maintain accurate records of all lab equipment and software licenses, ensuring that the lab complies with licensing agreements and educational use restrictions.
- Coordinate the purchase, repair, or replacement of lab equipment as needed.
- Keep an updated inventory of all computers, hardware peripherals, and software programs used in the lab.
- Ensure that all computers in the lab are connected to the network and have appropriate access to shared resources like printers, servers, and internet.
- Manage test logistics, document collection, and system readiness
- Conduct and record tele-calls for admissions follow-ups

**Qualifications & Skills Required**:

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- Experience in both hardware and software operations (examination setup, device handling, basic troubleshooting, etc.)
- Strong communication skills with a pleasing personality
- Prior experience in tele-calling, lead management, or admissions preferred

**What We Offer**
- Being a key player in something potentially massive and world-changing
- Competitive salary and incentive structure, best in the industry.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact on the careers and lives of working professionals.

**How to Apply**

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.