Front Desk Executive

18 hours ago

Mumbai, India Proctech Solutions Full time

**JOB DESCRIPTION**

**FRONT DESK EXECUTIVE - CLUB OPERATIONS**

The responsibilities include duties include:

- Scheduling appointments with clients to start new membership or follow up on past memberships
- Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services
- Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members
- Updating member records with new contact information and payment details
- Maintaining membership records and processing fees as directed by management
- Collecting payment from members for all operational activities in the club
- Explaining facility policies and procedures to new members and helping them get acquainted with the facility
- Making announcements over the public address system about events taking place at the gym or facility or about facility policies
- Managing the online and offline bookings & keep a track on payments received.
- Issuing Booking confirmation cards to the members and non-members.
- Collection of Cash payments and keep record of the same.
- Keep an eye on security management
- Managing event bookings and send the quotes after approval of management
- Club tour and briefing to clients

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)

Willingness to travel:

- 25% (preferred)

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