Remote Desktop Support 6 to 12 Years Mumbai

23 hours ago

Mumbai Maharashtra, India Capgemini Full time

**Job Description**:

- **experience in Remote Support Solutions.**:

- **VDI’s Administration experience will be adding advantage. Microsoft certification or equivalent is preferred.**:

- **Essential Duties and Responsibilities**:

- **Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role**:

- **Hands-on experience with Windows environments**:

- **Need multi-tasking & resolves complex incidents and requests related to - One drive, google drive, SSO, O365, Printers & end user issues.**:

- **Assist end users with their endpoint devices.**:

- **Knowledge of AV Scan**:

- **Serves as a point of escalation for major incidents that are unresolved at the helpdesk level.**

**Primary skills**:

- **Remote desktop support**

**Secondary skills**:

- **VDI

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