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Patient Scheduler

2 weeks ago

Ashram Road PO Ahmedabad Gujarat, India JV Healthcare Solutions Full time

**Key Responsibilities**
- **Appointment Scheduling**:

- Schedule, reschedule, and confirm patient appointments in coordination with providers.
- Manage cancellations and no-shows with appropriate follow-up.
- **Patient Communication**:

- Make outbound calls to patients to confirm demographic and insurance details.
- Remind patients of upcoming appointments, required documents, or pre-authorizations.
- Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.).
- Ensure correct entry of insurance information to prevent claim denials.
- Coordinate with the eligibility and verification team as needed.
- **Documentation & Data Entry**:

- Accurately record patient demographics, insurance, and appointment details in the practice management system (eCW/athena/etc.).
- Ensure compliance with HIPAA and company policies in handling patient information.
- **Coordination with RCM Team**:

- Work closely with billing, coding, and authorization teams to ensure all pre-visit requirements are met.
- Notify the RCM team of potential issues that may impact claim submission or reimbursement.

**Required Skills & Competencies**
- Strong communication skills (verbal & written) with a customer service mindset.
- Knowledge of healthcare terminology, insurance plans, and medical billing basics
- Proficiency in practice management systems and MS Office (Excel, Word).
- Familiarity with HIPAA and compliance regulations.
- It's a NIGHT shift job (5.30 PM to 2.30 AM IST)
- Work from office job only

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off

**Experience**:

- total work: 1 year (preferred)

Work Location: In person