Assistant Manager m365

**About VOIS**:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

**About VOIS India**:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Looking for M365 Suite & Exchange Online L2 support professionals having minimum of 3+yrs of experience.
Location: Pune SP & Hybrid Working Persona
- Primary Skills: L2 Support-M365 & Exchange Online
- 3 and above years of experience in IT support, with a focus on Microsoft 365 services.
- Strong troubleshooting and problem-solving skills.
- Knowledge of M365 administration and configuration.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus.

Knowledge and experience:

- 2-5 year of experience in IT, with a focus on Microsoft 365 solutions.
- Strong troubleshooting and problem-solving skills.
- Knowledge of M365 administration and configuration.
- Excellent communication and interpersonal skills.
- Proven ability to develop and deliver on IT strategies.
- Proven experience in customer relationship management.
- Able to communicate clearly at senior management level and deliver compelling presentations.
- Medium Level knowledge in ITIL and TCO models
- Detailed technical knowledge relating to Messaging Services and the related solutions and technical components; detailed technical knowledge relating to configuration management and automated deployment.
- Understanding of IT Security requirements and related policies

**Role Purpose**:

- We are seeking a skilled and motivated L2 Support Engineer to join our team and support our Microsoft 365 (M365) services.
- Provide second-level support for M365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Troubleshoot and resolve technical issues escalated from L1 support, ensuring timely resolution.
- Assist in the deployment, configuration, and maintenance of M365 services.
- Monitor system performance and health, implementing corrective actions as needed.
- Collaborate with other IT teams to ensure seamless integration and operation of M365 services.
- Document support processes, solutions, and best practices.
- Stay updated with the latest M365 features, updates, and industry trends.
- Provide training and guidance to L1 support staff and end-users.
- Participate in on-call rotation to provide after-hours support as needed.

Essential:
Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus.

**VOIS Equal Opportunity Employer Commitment India**:
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements posi