Client Relationship Executive

3 days ago

Vadodara Gujarat, India Transcloud Solutions Full time

**About Us**:
Transcloud Solution is a dynamic and innovative force in the world of technology, specialising in creating cutting-edge software solutions. With a commitment to excellence, we pride ourselves on delivering bespoke software that transforms businesses and empowers our clients in the digital landscape.

**Key Responsibilities**

**Client Onboarding**:

- Develop and implement a structured onboarding process for new clients
- Conduct initial kickoff meetings to understand client requirements and objectives
- Configure software solutions to meet specific client needs
- Coordinate with internal teams to ensure smooth implementation
- Create personalized onboarding materials and training sessions
- Track onboarding progress and ensure timely completion

**Demo Creation & Technical Communication**:

- Record professional, high-quality product demonstration videos
- Create tailored demos highlighting features relevant to prospective clients
- Develop clear and concise step-by-step tutorials
- Maintain a library of demo resources for different use cases
- Stay current with product updates to ensure demos showcase latest features
- Collaborate with product and marketing teams on demo content strategy

**Client Relationship Management**:

- Serve as the primary point of contact for assigned clients
- Build and maintain strong, long-lasting client relationships
- Conduct regular check-ins to assess client satisfaction
- Identify opportunities for expansion within existing accounts
- Address client concerns promptly and professionally
- Advocate for client needs within the organization
- Document client communications and requirements in CRM system

**Client Success & Retention**:

- Monitor client usage patterns and engagement with the software
- Identify at-risk accounts and implement retention strategies
- Collect and analyze client feedback to improve products and services
- Work with the support team to resolve technical issues
- Develop and implement account growth strategies
- Track and report on key client success metrics

**Qualifications**

**Required Skills & Experience**
- Bachelor's degree in Business, Marketing, Communications, or related field
- 0.6 to 2 years experience in customer success, account management, or similar role
- Excellent verbal and written communication skills
- Strong presentation and demonstration abilities
- Proficiency with CRM systems
- Basic video recording skills
- Ability to understand and communicate technical concepts to non-technical audiences
- Strong problem-solving abilities and attention to detail
- Excellent time management and organizational skills

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

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