Telecalling Executive

7 days ago

Vikaspuri Delhi Delhi, India Mahalaxmi Sansthan Ayurveda Pvt. Ltd. Full time

**Job Title**: Telecaller - Ayurvedic Industry

**Responsibilities**:

- **Product Promotion**:

- Make outbound calls to potential customers to inform them about Ayurvedic products, treatments, and services.
- Promote the health benefits of Ayurvedic products like herbs, oils, supplements, and wellness packages.
- Upsell or cross-sell related products to existing customers based on their preferences or needs.
- **Customer Education**:

- Educate customers about the advantages of Ayurveda for health and wellness.
- Provide detailed information on product ingredients, their uses, and any Ayurvedic treatments or services offered by the company.
- Answer customer inquiries about Ayurvedic remedies, treatment protocols, and lifestyle tips.
- **Lead Generation & Qualification**:

- Identify potential leads through cold calling, follow-ups, or referrals.
- Qualify leads and set appointments for in-depth consultations or meetings with Ayurvedic experts or sales representatives.
- Keep track of leads, conversion rates, and sales targets.
- **Customer Relationship Management**:

- Build rapport with customers by understanding their health and wellness needs.
- Provide personalized service based on customer requirements, offering tailored Ayurvedic solutions.
- Handle customer concerns or complaints with empathy and in accordance with company policies.
- **Sales Reporting**:

- Track daily, weekly, and monthly call activities and sales metrics.
- Maintain records of customer interactions, sales, and feedback in the CRM system.
- Achieve sales targets and contribute to overall team performance.
- **Follow-up Calls**:

- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Conduct post-sales calls to check on customer progress with Ayurvedic products or services.
- **Feedback Collection**:

- Gather customer feedback about the Ayurvedic products or treatments they’ve used.
- Report customer insights to the product development or quality assurance teams for continuous improvement.

**Required Skills & Qualifications**:

- **Excellent Communication Skills**: Strong verbal and written communication skills to effectively engage with customers and explain the benefits of Ayurvedic products.
- **Knowledge of Ayurveda**: A general understanding of Ayurvedic principles, products, and treatments is beneficial but not always required.
- **Customer-Focused**: Ability to empathize with customers and offer personalized Ayurvedic solutions.
- **Sales Skills**: Experience in telemarketing or sales, with the ability to persuade and convert leads into customers.
- **Organizational Skills**: Ability to manage multiple leads, maintain records, and keep track of sales performance.
- **Attention to Detail**: Ensure accuracy when handling product information, customer data, and sales records.
- **Tech-Savvy**: Familiarity with CRM tools and basic office software (e.g., MS Office, Google Workspace).

**Preferred Qualifications**:

- Experience in health or wellness industries, especially Ayurveda, herbal products, or natural remedies.
- Previous experience in telecalling or telesales.
- Basic knowledge of Ayurveda or holistic health practices would be an advantage.

Only immediate joiners can apply

If interested kindly give a call on +91 9910932642 or whatsapp the same

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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