Patient Relationship Coordinator

**Job Description -**_ **Patient Relationship Coordinator**_

**Medical Receptionist (Sales & Patient Experience) Role Overview**:
We are seeking a dynamic and results-oriented **Medical Receptionist** to join our growing team. This role plays a crucial part in acquiring new patients, retaining existing ones, and delivering exceptional customer service throughout their journey with Synchrony.

**About Synchrony**:
Synchrony is India’s first premium lifestyle therapy brand, known for delivering excellent patient outcomes in a warm, welcoming, and family-friendly environment. Operating from four state-of-the-art clinics in Delhi, Noida, Chandigarh, and Gurugram, we have helped over **25,000** people with their pain and injuries since 2016. Our services include **Chiropractic care, physiotherapy, Sports physiotherapy**, **ACL Rehabilitation**, **Post-operative Rehabilitation, and wellness program.**

**Responsibilities**:

- **Patient Acquisition**: Develop and implement strategies to attract new patients through targeted marketing initiatives, including Google and social media campaigns. Actively engage in community outreach and build relationships with potential referral sources.
- **Sales and Enrollment**: Educate prospective patients about clinic services, treatment plans, and the benefits of physiotherapy. Collaborate with therapists to create personalized care plans and present these effectively to patients.
- **Customer Service Excellence**: Ensure a warm, professional, and welcoming environment for all patients and visitors. Address inquiries, concerns, and feedback with empathy and promptness.
- **Data Management and Reporting**: Use clinic management software to maintain patient records, manage scheduling, and conduct follow-ups. Generate performance reports and track key metrics such as patient acquisition and conversion rates.

**Qualifications**:
**Data Management and Reporting**:

- Bachelor’s/Master’s degree in Physiotherapy, Hospital Management, Healthcare Management, or a related field preferred
- Experience in sales, ideally within the healthcare or wellness industry
- Strong communication, interpersonal, and persuasive skills
- Excellent organizational skills and attention to detail
- Familiarity with digital marketing tools and CRM software is a plus
- Passion for healthcare and a commitment to outstanding patient service

**Why Join Synchrony?**
- Be part of a fast-growing and visionary organization
- Make a real difference in people’s lives
- Receive structured training and mentorship in sales and service
- Enjoy a competitive salary, performance bonuses, and growth opportunities

**Success in this role** will be measured by your ability to attract and retain patients, effectively communicate our services, and maintain high levels of patient satisfaction.

**Job Details**:

- **Job Types**: Full-time, Permanent (Fresher-friendly)
- **Pay**: ₹25,000 - ₹30,000 per month
- **Experience Required**: 1 year preferred (freshers may apply)
- **Work Location**: In-person (clinic-based)
- **Schedule**: Day shift or Evening shift
- **Supplemental Pay**: Performance bonus, Quarterly bonus
- **Benefits**: Paid time off
- **Languages**: English (preferred), Hindi (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Application Question(s):

- Are you willing to work 6 days a week?

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (preferred)

Work Location: In person

Application Deadline: 30/06/2025