Tele Calling Executive

2 weeks ago

Bengaluru, India Milann (BACC Healthcare Pvt Ltd) Full time

**Tele calling Executive**

**Experience: 1 to 2 years in hospital/health care.**

**Location: Kumara Park**

**JOB DESCRIPTION**

Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity.

**Role and Responsibilities**:

- Attending Practo calls and divert the traffic to the respective centers
- Transferring the calls to concerned department if necessary for any further enquirers
- Ensuring compliance to appointment management system for scheduling and rescheduling appointments
- Follow up with the patients received on Practo for conversion
- In case of a patient coming for In-patient services/procedures (Day Care/MOT/Admission confirms the availability of bed and then admits the patient after completing the necessary paper work/formalities.
- Be informed about the availability of a consultant or the working of a particular department.
- Keeping a record of the number of patients referred by each field force & the referral doctor.
- Keeping a record of the number of patients referred by our internal doctors
- Keeping a record of the number of patients referred by our external doctors
- Intimating the field force of the patients referred by their customers or doctors from their areas irrespective of whether they are meeting or not.
- Attending the toll free calls & forwarding details of the calls received every day and the action taken in this regard including the follow up.

**Functional Skills and Capabilities**:

- Job competence.
- Quality and Safety consciousness.
- Commitment & initiative.
- Initiative, punctuality & learning,
- Adherence to work ethics, dependability.
- Interpersonal relations.
- Team work,
- Communication,
- Positive & empathetic attitude
- Computer Skills & Knowledge

**Contact:+919513588624**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Flexible shift
- Rotational shift

**Speak with the employer**
+91 9513588624
- Health insurance

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