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Servicenow L2 System Administrator

2 weeks ago

Pune, India Barclays Full time

**Job Title**: ServiceNow L2 System Administrator

**Location**:Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

**Introduction**:
**What will you be doing?**
- Working knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Disocvery)
- Proactively works for ServiceNow Platform improvement and monitoring aspects
- Ability to recognize potential and actual issues proactively and ability to find defects and coordinate with engg team for resolution.
- Coordinate with Operations Managers in post-mortem process and provide true timelines, observations and recommendations
- Understand and document the current “as is processes” and “to be processes” and then work for continuous Service improvement.
- Ensure implementation of Change Requests and Service Requests
- Handling Major Incidents as per the established process
- Handling System generated Events, user incidents and troubleshooting user issues that are escalated from Level 1 team
- Participation in new module related project work as agreed with manager
- Manage rota (shift work) (24 x 5) and provide on call support on weekends
- Knowledge Management - Sharing of knowledge with the peers for self and team development
- Service Improvements - The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation

**What we’re looking for**:
Good Working experience in following technical modules of service now is** MUST**
- Experience (minimum 5 years) supporting various modules within ServiceNow (e.g. Change, Incident, Knowledge, Problem, CMDB, Discovery, Security Operations, Service Catalogue).
- ServiceNow web services and APIs
- ServiceNow workflow configuration and flow designer
- Troubleshooting of SN Business Rules, Client Scripts, UI Policies, Script Include, and Background Scripts
- Experience in writing custom JavaScript code to perform adhoc task to reduce manual work
- Experience in implementing Notification using Events and Workflows.
- Experience in implementing and managing single sign on solution on ServiceNow
- Good knowledge of LINUX (RHEL7 +, Windows 2012
- Good knowledge of databases (SQL / Oracle)
- Good knowledge of Java Scripting

**Skills that will help you in the role**:

- broad understanding of how platforms like ServiceNow delivers ITSM/ITOM solutions to the organisation and able to understand align business requirements to the specific way these are implemented within that platform
- Expertise in creating and maintaining Access Control Rules for securing and providing the right access to the right person/role.
- Experience of administrating toolsets - ServiceNow, SN Discovery, Security operations, etc.)
- Reducing Manual using automation script for team.
- Handle stressful situations and personalities and build successful relationships with internal and external support teams
- Expresses self in a knowledgeable and confident manner in stakeholders call or PIR calls
- Articulates Technical concepts in day-to-day situations or in presentations to audiences at all levels

**Team Working**

**Works collaboratively with others, achieving a greater contribution by working together rather than alone**:

- Works co-operatively towards common goals with relevant colleagues
- Consideration is given to colleagues at all times
- Work involving other team members is coordinated and planned
- Provides constructive feedback, as well as praise and encouragement to colleagues
- Shares information with others and solicits advice
- Views own personal capabil