Operator- India

1 week ago

Hyderabad Telangana, India Pinkerton Full time

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

**Job Summary**:
The Operator assigned to one of Pinkerton largest global clients leads the day to day activities assigned by the Supervisors in their respective shifts in the client's BAC. The Operator will be responsible to manage alarms and ascertaining the priority of alarms and dispatching.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Receiving proper shift handing and taking over of pending alarms action list.;
- Management of Alarms and ascertaining the priority of alarms and dispatching.
- Acknowledging alarms priority wise as laid down in SLA.
- Updating tickets received (Trouble Ticket) and assigning to the concern and follow up/closure.
- Creating tickets for malfunctioning, excessive alarms etc.
- Working in coordination with BAC throughout the shifts
- General usage and navigation of Security cameras and raising TT for issues
- Updating shift supervisor regarding escalation for remedial actions
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Excellent instructional, customer service, written and verbal communication skills.
- Ability to multitask in a fast-paced, at times stressed work environment.
- Constant learning of new tools and innovations.
- Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
- Good working knowledge of Microsoft Office suite and Windows OS
- Self-motivated, curious, and knowledgeable pertaining to news and current events.
- Computer skills; Microsoft Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Ability to handle multiple tasks concurrently.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Open to work in shift 24*7 operations and 6 days a week.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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