Power Platform

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Expertise**
- 8+ years of experience in Power Platform Administration & Governance
- Manage all Power Platform settings, environments, and administrator privileges.
- Monitor platform capacity, license usage, and database resources (Dataverse).
- Implement and enforce Data Loss Prevention (DLP) policies and compliance frameworks.
- Stay up to date with Microsoft’s continuous platform changes and align configurations accordingly.
- Establish and maintain governance frameworks ensuring platform compliance with corporate policies and legal regulations.
- Application Management & Support
- Monitor and manage Power Apps and Power Automate workflows to ensure optimal performance and availability.
- Troubleshoot and resolve complex technical issues and incidents promptly.
- Provide advanced support including escalation coordination with Microsoft Support when necessary.
- Document processes, resolutions, and best practices to enhance knowledge sharing.
- Development & Integration
- Create, optimize, and manage Power Apps and Power Automate flows, including custom connectors and APIs.
- Integrate Power Platform with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive), Dynamics 365, SQL databases, and Azure services (Logic Apps, Azure Functions, Key Vault).
- Support hybrid environments by connecting on-premises data via On-Premises Data Gateway or Power Automate Desktop.
- Implement security protocols and encryption standards across the platform.
- Identify and remediate security vulnerabilities in Power Platform components.
- Ensure adherence to GDPR and other industry-specific compliance requirements.

**Preferred Technical and Professional Experience**
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
- Proven experience (3+ years) in Power Platform administration, including Power Apps and Power Automate.
- Strong knowledge of Microsoft 365 integration and Azure services related to Power Platform.
- Experience managi