Air Ticket Reservation Staff

2 days ago

Kolkata West Bengal, India Miracle Full time

Responsibilities
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

**Reservation Agent Requirements**:

- High school diploma.
- Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Data entry experience.

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you ready to work in Bahrain?

**Experience**:

- hospitality or travel industries: 2 years (required)
- CTC & CTA: 2 years (required)

**Language**:

- English (required)

License/Certification:

- CTC & CTA license (required)

Willingness to travel:

- 25% (required)

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