Front Office Executive for Hospital

6 days ago

Chennai Tamil Nadu, India Business HR Full time

Position : Front Office Executive

Location : Adyar

Experience: 1 years (preferred)

Language : English (preferred)

**Job Type**: Full Time, Permanent

Shift Timings: Day Shift, Fixed Timings

**Salary**: ₹15,000.00 - ₹25,000.00 per month

ROLES & RESPONSIBILITIES:
Maintain telecommunication system.

Should be able to answer inquiries regarding the services delivered at the clinic.

Maintain proper patient data

Assist the clinic in scheduling appointments and meetings.

Patient / Customer care

To handle patient queries and direct them appropriately

To manage billing and discount information with patients

To efficiently deliver procedures laid down for the customer care - these include invoicing

Patient Feedback need to be filed and effectively implemented.

Managing appointments

To adhere to company policy and presentation

Preparation of Daily report including Patient Count

Courier Dispatch Log has to be maintained.

House keeping employee duty Log Book need to be maintained.

Appointment Reminder calls has to be completed on the previous day evening for the smooth flow of patients.

Doctor Appointment Calendar has to be maintained.

Orients and educates patients and their families by meeting them, explain about the care plans and other information relating to the treatments.

Respects patients by recognizing their rights; maintaining confidentiality.

Follow up of investigations and diagnostic reports.

IP advance collection.

Pre authorize pending should clear within 24 hours.

Discharge intimation status should be given not more than 12 hours.

Probable Date of Discharge should update on a daily basis

Billing card check.

No delay in discharge

Time taken for discharge should be within 4 hours.

Collection of feedback against discharges.

Ensure high patient satisfaction

Ensure all patient grievances are recorded and addressed

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8925513690

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