Wfm/mis - Inhouse - Mhd

5 days ago

Bengaluru, India Paytm Full time

**About Us**:
Paytm is India's leading financial services company that offers full-stack payments and financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited, which owns the brand Paytm, was founded by Vijay Shekhar Sharma.

**About the team**:
The requirement is in the Merchant Helpdesk (MHD) team. MHD is responsible for creating a unique customer

experience for Paytm Merchants with optimized operational processes guided by data analytics.

**About the role**:

- Creating a detailed business analysis on the area of concern, providing insights, outlining problems

and opportunities for the business.
- Working on reports, dashboards and automation to provide visibility of MHD health to all

stakeholders
- Analyzing and preparing data for leadership presentation which should help in taking informed

decisions

**Expectations/ Requirements**
- Design & build process for automated data extraction, report/ dashboard automation, aligning the

stakeholders to come to a common platform to increase the data visibility and implement
- Partner with internal process and operations teams (in-house and external), identify and track

appropriate performance measures, key performance indicators, and associated drivers.
- Work with data-engineering and data science teams on designing, building and deploying data analytics

systems for large data sets and extracting meaningful data for the ops team.
- Establish scalable, efficient, automated dashboard for observing merchant helpdesk performance,

communication channel efficiency and measuring M-SAT and NPS.
- Develop metrics and action points that can be used to drive inhouse and external ops performance

improvement and scalability decisions.
- Design dashboard for merchant communications and automate to supplement the effort of internal

stakeholders

**Superpowers/ Skills that will help you succeed in this role**
- Good Stakeholder Management
- Customer obsessions, bias for action, can deep dive, invent and simplify and deliver results
- Must have a 3+ years of experience with real data analysis, MIS and dashboard creation
- Preferred to have experience in statistical concepts
- Proficiency with statistical analysis tools (R/ Python), data visualization (Tableau, Power BI etc.), Data

extraction tools (Oracle, Hive, MySQL) and presentation (MS Excel, Powerpoint etc.)

**Why join us?**
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

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