International Bpo Customer Service Day Shift Voice Excellent English
23 hours ago
Handle inbound customer calls and provide assistance with inquiries, issues, and requests.
- Ensure prompt and accurate resolution of customer issues, maintaining high customer satisfaction.
- Provide detailed information on products/services, troubleshooting, and guiding customers through processes.
- Maintain accurate records of customer interactions, including complaints, feedback, and follow-ups.
- Adhere to company policies and service level agreements (SLAs).
- Identify opportunities to upsell or cross-sell products and services, where applicable.
- Collaborate effectively with team members to achieve departmental goals.
- Maintain a positive and professional attitude when dealing with customers in challenging situations.
**Requirements**:
- Minimum 6 months of experience in a BPO voice process (customer service experience preferred).
- Strong verbal and written communication skills in English (fluency is a must).
- Ability to handle multiple tasks and manage customer queries effectively.
- Comfortable working in rotational shifts, including weekends and holidays as required.
- Ability to work in a target-driven environment and maintain performance standards.
- Both graduates and undergraduates are welcome to apply.
- Immediate joiners preferred.
**Benefits**:
- Competitive salary up to ₹24,000 CTC per month.
- Full-time, work-from-office role with opportunities for growth.
- Work in a dynamic, fast-paced environment with continuous learning.
- Opportunity to develop your career in customer service within a leading BPO.
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
**Location**:
- Gurugram, Haryana (required)
Work Location: In person
**Speak with the employer**
+91 9560932363
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