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Client Service Executive

3 weeks ago

Andheri West Mumbai Maharashtra, India Intime Fire Full time

**Job Summary**:
**Key Responsibilities**:

- **Client Relationship Management**:

- Act as the primary contact for client inquiries, concerns, and service requests.
- Build and maintain strong relationships with existing clients to foster long-term business partnerships.
- Understand client needs and work closely with internal teams to ensure smooth execution of services.
- **Service Delivery**:

- Coordinate with internal departments (sales, technical, and operations) to ensure timely and accurate delivery of products and services.
- Provide clients with product information, solutions to queries, and updates on ongoing projects.
- **Problem Resolution**:

- Handle client complaints or issues, ensuring prompt resolution and maintaining client satisfaction.
- Collaborate with the team to troubleshoot and resolve client challenges.
- **Account Management**:

- Monitor client accounts, ensuring timely payments and renewals.
- Assist in preparing client presentations, reports, and proposals as required.
- **Feedback & Improvement**:

- Gather feedback from clients and relay it to the relevant teams to improve service quality.
- Identify opportunities to upsell or cross-sell company products and services.

**Key Skills and Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- 1-3 years of experience in client servicing, customer relationship management, or a similar role.
- Excellent communication and interpersonal skills.
- Ability to multitask, manage time effectively, and handle pressure.
- Strong problem-solving skills with a client-centric mindset.
- Knowledge of the fire safety industry or technical products is a plus.

**What We Offer**:

- Competitive salary and benefits.
- Opportunity to work with a dynamic team in the fire safety industry.
- Career growth and learning opportunities.

Pay: ₹11,870.82 - ₹35,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Andheri West, Mumbai, Maharashtra (preferred)

Work Location: In person