Customer Support Associate

11 hours ago


Wagle Estate Thane Maharashtra, India Apex One Full time

**Location**: Thane

**Shift**: 9:30 AM - 6:30 PM

**Week Off**: Fixed Sunday Off

**Responsibilities**:

- Assist customers with queries, transactions, and issue resolution in a professional manner.
- Maintain records of customer interactions and follow up to ensure satisfaction.
- Coordinate with internal teams to ensure timely closure of customer issues.
- Ensure compliance with company policies and service quality standards.

**Requirements**:

- **Qualification**: Graduate (mandatory)
- **Experience**: Minimum 1 year of experience in BFSI domain (Banking / Financial / Insurance).
- **Skills**:

- Excellent communication skills (English & Hindi)
- Good analytical and problem-solving skills
- Basic computer knowledge (MS Office, CRM tools)

**Compensation**:

- **Salary**: ₹25,000 (In Hand) | ₹30,000 CTC

**Perks**:

- Fixed day shift (No rotational)
- Sunday fixed off
- Growth opportunities within BFSI domain

Pay: ₹25,000.00 per month

Work Location: In person



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