Telecaller

5 days ago

Gwalior Madhya Pradesh, India Fenway Project Full time

**Key Responsibilities**:

- **Outbound Calls**: Make outbound calls to prospective customers to generate leads, follow up on inquiries, and promote products or services.
- **Customer Inquiries**: Handle incoming calls and respond to customer queries, providing information about products, services, and company policies.
- **Lead Generation**: Identify potential sales opportunities through cold calling, follow-ups, and database management.
- **Sales Promotion**: Explain product/service benefits, upsell additional products, and close sales when appropriate.
- **Appointment Scheduling**: Schedule appointments or product demonstrations for sales teams or field agents.
- **Database Management**: Maintain and update customer databases, ensuring all contact details, conversations, and interactions are logged accurately.
- **Customer Feedback**: Collect and document customer feedback to help improve products/services and customer experience.
- **Performance Metrics**: Meet daily/weekly/monthly targets for calls made, sales generated, and lead conversions.
- **Report Generation**: Provide regular reports on call volume, sales performance, and customer feedback to supervisors or managers.
- **Problem Resolution**: Address customer concerns, complaints, and issues professionally, ensuring timely resolution or escalation to the relevant department.
- **Compliance**: Adhere to company policies, call scripts, and customer privacy regulations (such as GDPR or similar local laws).

**Skills and Qualifications**:

- **Educational Requirements**: High School Diploma or equivalent; a degree in Business, Marketing, or related fields is a plus.
- **Experience**: Prior experience in telecalling, customer service, or sales is desirable but not mandatory.
- **Communication Skills**: Strong verbal communication skills with a clear, friendly, and professional tone.
- **Listening Skills**: Ability to listen attentively to customer needs and respond appropriately.
- **Sales Skills**: Ability to convince, upsell, and cross-sell products or services effectively.
- **Patience & Persistence**: Ability to handle rejections gracefully and persistently pursue sales goals.
- **Computer Proficiency**: Basic knowledge of Microsoft Office and CRM tools.
- **Multitasking**: Ability to handle multiple tasks and calls while maintaining a high level of accuracy and professionalism.
- **Team Player**: Willingness to work in a team environment and collaborate with colleagues to achieve common goals.

Pay: ₹8,086.00 - ₹24,542.50 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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