Cloud Solution Architect

1 week ago

Mumbai, India Microsoft Full time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

We are looking for a highly motivated and passionate
**Cloud Solution Architect** focusing on
**Azure Core and extensively working on On-prem technologies** to join the
**Customer Success Unit** within the India Subsidiary. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft India customer base. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within customers.

**Responsibilities**:
**Customer Centricity**
- **Customer Satisfaction** - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Azure Core expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
- **Customer/Partner Insights**: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

**Business Impact**
- **Consumption (Cloud & Support) growth**:Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Core value proposition and get value from their investment in the Microsoft technology.

**Qualifications**:
**Must have** proven troubeshooting experience and strong understanding of:

- Windows System Administration & Configuration
- Networking (TCP/IP, DNS, DHCP)
- Registry
- File Storage
- User Accounts and Access Control (Active Directory)
- Event Logs and Auditing
- Performance, Resource Monitor

Additional or Preferred Qualifications
- Microsoft Technology Certifications
- Experience in one or more of these areas desirable:
Automated installation of Windows
User Profile management
Windows Update management
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Troubleshooting performance issues using PerfMon and other tools

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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