Database Administrator

7 days ago

Vadodara, India Altera Digital Health Full time

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon®, Altera TouchWorks®, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. **Job Title**: **Primary Job Responsibilities**: - Interact with corporate customers (IT team from large hospitals around the world) over telephone/support tickets to help troubleshoot and resolve complex Infrastructure / Product issues. The issues might range from system configuration/setup, product functionality, bugs/problem with enhancements, etc - Evaluate the criticality, severity of issues, and ensure that they are addressed observing the priority. - Document all technical issues, analysis, and communication with the customer and ensure clear documentation in the ServiceNow Ticketing system. - Flexible & adaptable to work in a 24x7 rotational environment with dynamic situations. - Stay abreast of current technology in the industry, enhancements done on products, design changes, and new products offered. **Requirement**: - B. Tech degree in Computer Science or equivalent - Good understanding of Microsoft SQL server and Experience in troubleshooting Always-On in SQL Server - Troubleshoot SQL performance issues using SQL Profiler and Extended Events - Any Healthcare Product Knowledge or Application Support knowledge - Must have an ability to learn system functionality & workflows quickly. - Knowledge of Window Server or any other server OS - Knowledge of networking architecture and clustering concepts - Good understanding of networking protocols like TCP/IP, HTTP, SSL/TLS, DNS, SMTP, etc - Experience with XML, SOAP, REST, JSON - Excellent written and verbal communication skills. - Excellent analytical, problem-solving skills: the ability to analyze and interpret logs quickly and efficiently. **Good to have skills**: - Any Integration engine support experience - Experience in working with HL7 v2 message types such as ADT SIU ORU and MDM and their segments. - Troubleshooting knowledge for HIS inbound & Outbound interfaces. - Experience with Bash, PowerShell / Python scripting. This background will help to learn the in-house message processing engine/programming language "eLink".

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