Principal Salesforce Architect

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_, _we always look for a better way_, and _we create possibilities_.

Interested in joining us on our journey?

The Principal. Salesforce Architect reports to the Carrier Commercial Refrigeration (CCR) Salesforce Center of Excellence Digital Sales and Service Lead. The position is responsible for providing strategy leadership and owning the architecture of existing Salesforce environments and software solutions plus new product implementations that are aligned to CCR’s business goals and objectives. The Architect will also lead Salesforce technical assessments and decisions on Org simplification strategies, new ServiceMax and/or Salesforce product implementations, and approaches to complex ecosystems with other technologies in the areas of IoT, ERP, MES, PLM, and others. He/she will provide input and will help define the long term CCR digital customer experience strategy.

He/she will collaborate and work closely with CCR Product management, Engineering, and Implementation teams to meet roadmap and new initiative commitments. This involves formalizing requirements, designing, coding, testing, implementing and supporting software solutions within specific time frames and budgets. He/she will also make build vs. buy recommendations as a part of future digital solution opportunities.

Position

Principal Salesforce Architect

Location

IND, Bangalore, KA

How You'll Create Possibilities

Essential Responsibilities
- Lead the delivery of the architecture designs and solution strategy for existing and new Salesforce implementations
- Provide leadership for Salesforce technical design functions on initiatives with varying size and complexity
- Leads the development of standards, artifacts and tools and provides architecture oversight and governance
- Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives
- Effectively communicates status of technical roadmaps and with key stakeholders
- Develops a Salesforce Orgs simplification strategy
- Engages with dedicated Scrum teams with the ability to lead any Scrum ceremony (Sprint planning, sprinting, demos, retrospective, daily stand-up’s)
- Engages and works collaboratively with the Application Managed Services team for support, incident response escalations, and tracking of team KPI’s
- Definition and continuous measurement of KPI’s to assess the overall health of each implementation such as first-time fix, technician utilization, mean time to repair, and others
- Coaches and mentors across the organization with contemporary software technologies, methodologies, and practices
- Actively drives change throughout the organization by demonstrating contemporary ways of working

What You'll Bring to Our Team

Basic Qualifications
- A minimum of 12 years’ experience with the following Salesforce products and technologies; certifications preferred:

- Platform App Builder, Platform Developer
- Data Architecture and Management Designer and Integration Architecture domains
- Lightning Container, Lightning UX Builder, Lightning Flow including Process Builder and Cloud Flow Designer
- Entitlement, Role Based Access Control, and Permission Sets
- Wave and Einstein Analytics and Data cloud
- Integration middleware like Mulesoft / Boomi or SAP CPI
- Minimum of 5 years of proven, hands-on experience in Agile methodologies in a working environment - demand prioritization, planning, and execution to deliver software solutions
- Demonstrated knowledge of DevOps and CI/CD principles; Copado knowledge will be a plus during selection
- Demonstrated success working in a team environment and ability to collaborate cross-functionally and in different geographic locations
- Ability to effectively manage and motivate high performing software teams
- Exceptional communication and organization skills to manage diverse stakeholder relationships
- Proven ability to manage multiple initiatives and teams simultaneously

Education / Certifications
- Bachelor’s Degree in Computer Science, Software Engineering, or related business discipline(s)._

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positi