Parent-relationship Executive

2 weeks ago

Matunga Mumbai Maharashtra, India The Designer's Class Full time

Parent-Relationship Executive (Client Facing)

**Location**: Matunga, Mumbai
**Qualification**: Graduate (any stream)
**Experience**: 2-5 years
**Salary**: ₹40,000 - ₹45,000 per month
**Employment Type**: Full-Time
**Gender Preference**: Female

**About the Role**:
We are seeking a proactive and empathetic Parent-Relationship Executive to act as the first point of contact for parents and clients. The role involves handling parent queries, building trust-based relationships, and ensuring a smooth client experience.

**Roles & Responsibilities**:

- Act as the primary point of contact for parents, addressing queries and concerns.
- Build and maintain strong relationships to ensure client satisfaction.
- Assist parents with admissions, onboarding, and service-related support.
- Coordinate with internal departments (academics, operations, finance) to resolve issues.
- Maintain updated records of interactions, feedback, and follow-ups.
- Support in parent engagement activities, events, and sessions.
- Prepare reports on client satisfaction and feedback.

**Key Requirements**:

- Graduate in any stream.
- 2-5 years of experience in client servicing / customer relationship roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and follow-up ability.
- Patient, approachable, and client-focused personality.

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s):
Work Location: In person

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