Parent-relationship Executive
7 days ago
Parent-Relationship Executive (Client Facing)
**Location**: Matunga, Mumbai
**Qualification**: Graduate (any stream)
**Experience**: 2-5 years
**Salary**: ₹40,000 - ₹45,000 per month
**Employment Type**: Full-Time
**Gender Preference**: Female
**About the Role**:
We are seeking a proactive and empathetic Parent-Relationship Executive to act as the first point of contact for parents and clients. The role involves handling parent queries, building trust-based relationships, and ensuring a smooth client experience.
**Roles & Responsibilities**:
- Act as the primary point of contact for parents, addressing queries and concerns.
- Build and maintain strong relationships to ensure client satisfaction.
- Assist parents with admissions, onboarding, and service-related support.
- Coordinate with internal departments (academics, operations, finance) to resolve issues.
- Maintain updated records of interactions, feedback, and follow-ups.
- Support in parent engagement activities, events, and sessions.
- Prepare reports on client satisfaction and feedback.
**Key Requirements**:
- Graduate in any stream.
- 2-5 years of experience in client servicing / customer relationship roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and follow-up ability.
- Patient, approachable, and client-focused personality.
Pay: ₹40,000.00 - ₹45,000.00 per month
Application Question(s):
Work Location: In person
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