Product Operations Admin

1 week ago

Noida Uttar Pradesh, India Pearson Full time

**Job Summary**:
**Key Responsibilities**:

- Commercialization and Product Alignment
- E-Commerce Product setup & multi-channel store alignment
- Data steward: Product DB management (modalities, BOM, IP source, etc) and change logs
- Catalog and course metadata management
- Custom product setup and management

Provisioning
- Perform institution provisioning and order fulfillment
- Support LTI Customer onboarding
- Create and maintain provisioning and product information guides for the operations team

Customer Support and Troubleshooting
- Monitor and respond to support tickets, troubleshooting and resolving issues for end
- Provide technical support and guidance on platform navigation, course participation, and system usage.
- Create and maintain detailed documentation on user support processes and troubleshooting guides.
- Work with customers, support, and development to troubleshoot integrations
- Attend and support issue triage meetings with product and engineering

Reporting
- Gather, analyze, and interpret data related to product performance, product utilization, user feedback, and other inputs
- Develop and maintain product dashboards, reports, and metrics to track key performance indicators (KPIs).
- Identify trends and insights to inform product or operational strategy and decision-making.

**Required Qualifications & Skills**:

- Bachelor's degree in Education, Information Technology, or a related field (or equivalent experience).
- **2+ years of experience** with enterprise or academic LMS administration, supporting B2B or Academic customers and users in commercial training, education, or ed-tech businesses.
- Analytical Skills: Strong ability to analyze data, identify trends, and draw conclusions.
- Technical Skills: Experience with data analysis tools and platforms (e.g., SQL, Excel, Tableau) as well as learning system standards like LTI, SCORM, and xAPI.
- Product Knowledge: Understanding of software and content product development processes and methodologies.
- Communication and Collaboration: Ability to effectively communicate findings and collaborate with cross-functional teams.
- Problem-Solving: Ability to identify and solve problems related to product operations.
- Project Management: Ability to manage projects and ensure timely delivery of deliverables.

1171206
**Job**: Service Owner

**Job Family**: TECHNOLOGY

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Workplace Type**: Remote

**Req ID**: 20401

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