Gi Storage

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

- Having 10 + yeast exp in GI Storage and Strong knowledge of NetApp FAS / AFF Series design and implementation
- Strong knowledge of Pure Storage XL/C/E Series design and implementation
- Strong knowledge of EMC Isilon design and implementation
- Strong knowledge of CISCO & Brocade SAN switches, including design, implementation, zoning, and troubleshooting
- Experience with server virtualization (preferably VMware)
- Strong analytical and troubleshooting skills
- Self-motivated and able to identify and complete necessary tasks independently
- Broad IT knowledge and understanding of complex system interrelationships
- Thorough understanding of supported technology products
- Familiarity with ITIL processes and ITSM ticketing systems
- Ability to learn quickly and provide deep technical support across multiple technologies
- Ability to work effectively in a diverse, international team
- Strong knowledge of storage technologies and protocols (SAN, NAS, DAS, iSCSI, Fibre Channel, etc.)
- Experience with backup and recovery solutions such as Veeam, Commvault, or Veritas NetBackup
- Experience with cloud storage solutions such as AWS S3/EC2, Azure Blob, etc.
- Expertise in Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation for automation
- Proficiency in scripting languages like Python, PowerShell, Bash, or Perl for automation and system integration
- Proficiency with monitoring tools such as Icinga, Grafana, ELK, or others
- Strong knowledge of data replication, archiving, and disaster recovery concepts
- Knowledge of security practices and compliance requirements related to storage and backup systems
- Proficiency in storage performance monitoring and optimization
- Excellent problem-solving and troubleshooting abilities
- Strong communication and collaboration skills
- Minimum of 10 years of experience in IT infrastructure within a large enterprise environment (10,000+ users and 2,500+ servers)
- Ability to multitask and meet project deadline