Front Office Associate

7 hours ago

Shimla, India Regenta place shimla Full time

Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

**Education**:

- Diploma (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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