Lab Operations Associate

5 days ago

Gurugram Haryana, India ZYLA Health Full time

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfi zer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.
- **How you will make an impact**:_
- Resolve disputes/issues on weekends timely - Ensure quick turnaround for escalations and smooth weekend operations.
- Provider coordination - Engage with partner labs and providers to secure reports and appointment confi rmations within committed timelines.
- TAT adherence - Maintain turnaround time for report delivery and appointment scheduling as per defi ned SLAs.
- Escalation handling - Act as the fi rst point of contact for operational bottlenecks and resolve issues proactively.
- Data accuracy & tracking - Ensure all updates from providers (reports, appointments, delays) are correctly captured in system records.
- Customer impact reduction - Minimize delays or errors impacting patients by coordinating effectively between internal teams and external providers.
- **Skills**:_
- Communication & Coordination: Strong verbal and written communication for effective provider interaction.
- Problem Solving: Ability to resolve operational disputes/issues quickly and logically.
- Time Management: Prioritizing multiple tasks to meet strict turnaround times.
- Attention to Detail: Accuracy in tracking reports, appointments, and escalations.
- Negotiation Skills: Persuasive handling of providers to ensure timely responses.
- Crisis Management: Staying calm and effective during escalations or urgent issues.

**Offer**:

- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
- An open setup where you can innovate every day.
- A home-like office with home-like perks :)

**Job Types**: Full-time, Fresher

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

- What is your current/last compensation?
- What is your notice period?

**Experience**:

- Lab operations: 1 year (required)
- Diagnostics onboarding: 1 year (required)

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