Front Desk Executive
4 days ago
**Job Title**: Front Desk Executive
**Location**: Alpha Heal Skin and Hair Clinic, Mall of Travancore
**Department**: Reception / Customer Service
**Employment Type**: Full-time
**Job Summary**:
**Key Responsibilities**:
- Greet and welcome clients and visitors in a warm and professional manner.
- Manage appointments and maintain the doctor’s calendar using the clinic’s software or manually.
- Maintain patient records, update databases, and ensure all documentation is complete.
- Coordinate with dermatologists, trichologists, therapists, and other clinic staff for seamless service.
- Collect payments, issue invoices and receipts, and handle basic billing processes.
- Ensure the front office, waiting area, and reception desk are neat and organized at all times.
- Follow up with clients for appointment reminders, feedback, and repeat visits.
- Manage inventory for reception supplies and coordinate with the administration for requirements.
- Handle patient complaints or queries with empathy and escalate issues to the clinic manager if necessary.
- Maintain confidentiality of client data and adhere to clinic protocols.
**Key Requirements**:
- Minimum 1-3 years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role, preferably in a clinic, hospital, or wellness center.
- Proficiency in using clinic management software and MS Office (Excel, Word).
- Excellent communication skills in English and [local language, if applicable].
- Strong interpersonal and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Presentable, well-groomed, and with a pleasant personality.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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