Aftermarket Services Sales Representative

**Career Area**:Marketing / Sales / Product Support**:
**AFTERMARKET SERVICES SALES REPRESENTATIVE **- New Delhi or Kolkata, INDIA**

Caterpillar provides services to our customers far beyond the initial equipment sale. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

**What will you do?**

In this role, you will drive revenue and growth for the Construction Industries aftermarket services business for Caterpillar dealers in North and East India. You’ll communicate targets and follow established sales processes focused on the end customer. You will also provide leadership, guidance, and counsel to optimize dealer sales through process improvements, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting the independence of the dealer.
- Travel up to 50% of the time
- Drive aftermarket services sales with assigned dealers
- Develop and implement aftermarket services industry account plans for customer accounts in collaboration with assigned dealers
- Track opportunity, participation and close rates and report in the CRM system; Adopt and be an advocate for sales funnel management methods
- Develop local action plans, leveraging CRM and customer insights, to grow services
- Increase dealer closure rate for parts & service sales opportunities, leveraging marketing campaigns to maximize sales result
- Conduct regular sales performance reviews with dealers and ensure implementation of corrective actions where needed
- Champion and influence change related to Caterpillar parts & service support strategies, products, and services
- Partner with & influence internal parties to ensure general customer needs are met for an effective relationship
- Train dealers on strategy, discussing sales funnel and identifying ways to improve results

**How You’ll be Successful (Basic Qualifications)**
- Bachelor’s degree
- 3-5+ years of progressively responsible job-related experience in the areas of Aftermarket Sales or Marketing, Product Support/Technical Support
- Ability to travel up to 50% of the time

**Additional Skills for Success (Desired Qualifications)**
- Professional experience including field assignments working directly with construction dealers, OEM dealers or heavy equipment dealers
- Experience in sales execution and budget management
- Understanding of aftermarket parts and services offerings
- Excellent communication, presentation, and interpersonal skills; demonstrated ability to communicate complex concepts clearly and persuasively based on the audience
- Strong ability to engage with all levels of an organization to motivate and enable change
- Can-do attitude and customer focused mindset
- Ability to manage and resolve conflict and work collaboratively
- Strong time management and organization skills

**Additional Details**:

- Location**:New Delhi or Kolkata, India**
- This role travels frequently (up to 50%) to dealers

**How We Support You (Employee Benefits)**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

**Your Work Shapes the World**

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

The Power of Everyone

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.

**Employee benefit details**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of