Customer Service Representative

1 day ago

Hyderabad Telangana, India Recordent private limited Full time

**JOB DESCRIPTION**

**Designation: Customer Service Executive**
**Location: Hyderabad**
**Reports to: Head of Customer and Operations**

**About Recordent**

Recordent is an innovative technology platform focused on providing credit management services, enabling businesses in their secured growth.

Our solutions are designed for better cash-flow management and business expansion while creating trust and transparency in seller-buyer relationships through data.

Our Motto is to Add Transparency and Trust between Buyers and Sellers to Unlock
Opportunities for Secured Growth

Recordent’s platform enables businesses to submit their customer dues on a regular basis through various modes of upload. cRediDue, our Dues Management solution allows businesses to receive payments from their customers on time via automated notifications.
Inspired from the Credit Bureau model, Recordent encourages customers to maintain a positive payment track record. cRediEye, is our data aggregation product that allows businesses to access customer credit history information and past payment behaviour on banking and non-banking transactions.
Thus, enabling businesses to make informed decisions on setting customised terms on extending credit and contract. These reports are available for both Individual as well as
Commercial customers and are powered through Recordent’s strategic tie-up with Credit
Bureaus.

**Responsibilities**:

- Handle inbound and outbound customer calls with a focus on providing excellent service and account receivables.
- Assist customers with inquiries, issues, and complaints, ensuring mely resolu on.
- Maintain strong knowledge of company products, services, and policies to address customer queries effec vely.
- Record and manage customer interac ons and informa on using CRM soware.
- Build and maintain posi ve customer rela onships to enhance customer sa sfac on.
- Work closely with internal teams to resolve customer issues efficiently. Skills Required:

- Fluency in English, Hindi, and Telugu is essen al for effec ve communica on.
- Proficient in Microso tools: MS Excel for data management and repor ng.
- Good problem-solving and conflict-resolu on skills.
- Knowledge or experience in using CRM systems is a plus. **Qualifications**:

- Graduate from any stream.
- Work Experience with 0 to 3 years.
- Experience in Customer Service, Rela onship Manager, or Client Rela ons is preferred.
- Fluency in English, Hindi, and Telugu
- Freshers with strong communica on skills are also encouraged to apply

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application Deadline: 28/09/2024

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