Assistant Manager 1st Line Application Operation Linux&SQL pune

**About VOIS**:
VO**IS** (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VO**IS** has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

**About VOIS India**:
In 2009, VO**IS** started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO**IS** India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

**Job Role Related Content (Role specific)**:

- Roles and Responsibilities:

- Perform 1st level Incident Management & initial triage.
- Provides 24/7 technical support.
- Monitoring of KPI and analysis.
- Drive service review and troubleshooting calls.
- You will manage and lead Major Incident call and engage required stakeholders.
- Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate).
- Escalate complex issues to higher-level support or relevant departments as needed.
- Ability to diagnose, Troubleshoot and resolve tech-nical issues related to our products and Messaging services which include SMPP, HTTP, REST API
- Good understanding of Powerpoint presentation.
- Excellent communication skills to interact with cus-tomers and internal teams effectively.
- Sufficient knowledge and hands-on on Linux and networking concepts.
- Experience in 1st level support or Support Desk is added advantage.
- Total 1- 4 Years of relevant experience in Telecom domain, mainly in operations/front desk/support desk.

**VOIS Equal Opportunity Employer Commitment**:
**India**:
**VO**IS** is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the **Top 10 Best Workplaces for Millennials, Equity, and Inclusion**, **Top 50 Best Workplaces for Women**, **Top 25 Best Workplaces in IT & IT-BPM** and **10th Overall Best Workplaces in India**by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills