Assistant Manager It Operation Pune

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Minimum - 4 years experience Location - Pune Work Mode - Onsite 9 30 -6 30 PM End User Desktop Support ITIL fundamentals Windows Linux MAC VC services and Skype applications Print Server Exchange Mobile Device Management Workplace i e Client Hardware Software roll outs AD DHCP DNS File services Roles responsibilities Manage all End user Office IT Infrastructure environments and vendor team for Pune-office location to ensure quality service for end users across VOIS India for the field support services including Responsible for administrative tasks related to Client OS office clients VDI clients VC printing and mass communication display Manage CSAT Provide VIP Support and handling User Escalation Supporting for ensuring service levels and KPI s are achieved Technical documentation and work instructions preparation and review Aligning testing pre and post changes mode zero failed changes Should be able to manage day to day reporting to site leads Coordinate with other staff to prioritize and work on continuing to improve existing systems Understanding of infrastructure setups Application for a large variety of Network server-based business applications Provide timely response to all incidents outages and performance alerts Categorize issues for escalation to appropriate technical teams Participate in anticipating mitigating identifying troubleshooting and resolving hardware and software issues on servers in a timely and accurate fashion Governance of external partners Coordinating for Annual maintenance contract by preparing scope of work and service levels in line with customer requirement Drive the vulnerability and compliance activities Contact vendors in case of system failures India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey