
Customer Support Associate
4 days ago
**Job Location** - Thane West, Maharashtra-400604
**Job Profile
- Customer Support Associate**
**Skills Required**:
Undergraduate & Graduate with relevant documents.
Good communication skills in English and Hindi.
**Salary :17-22k**
**Shift timings**: rotational shift
6 days working and 1 rotational week off.
**Responsibilities**:
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Successfully performs against department scorecard metrics including Quality.
- Attitude
- Time Conscious
- Detail Orientation
- Flexible & Adaptability
- Patience
- Proactive
Behavioral Competencies
- Problem Solving
- Customer Focus
- Communication
- Learning Orientation
- Result Orientation
**Salary Offered: 22k**
**Job Location**: Thane West, Maharashtra-400604
**Feel free to contact us for any query-**
**Cenus Consulting**
**Ph.:
- +91-9111074483**
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹16,000.00 - ₹28,579.78 per month
**Benefits**:
- Flexible schedule
Schedule:
- Fixed shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service (preferred)
- total work (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
+91 9111074483
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