City Captain

Delhi, India
- Permanent
- Operations
- 0 - 3 years

Job Title:
City Captain | Delhi

**Job Description**:
**About ekincare**
- Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart, etc. our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.- Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 4+ rating on Glassdoor is an outcome of employee-friendly policies and environment.- If you are ambitious, willing to unlearn and relearn in a fast-growing start-up, and looking to make an impact in millions of employees’ lives and make India Inc. healthy, ekincare is the right place.-
- Position: City Captain - Operations
- Location: Delhi
- Reporting to: Associate manager/ Regional manager

**About the Role**:

- An operations City Captain is responsible for performing administrative and execution tasks to support the organization's daily operations. An operations City Captain must have excellent organizational skills to perform various duties for different business functions under the supervision of an operations manager.**Key success metrics for this role**
- 1. Audit Cycle
- 2. VIP Appointments Experience
- 3. Handling the region appointments and reports (Based on requirement)
- 4. Managing the relationship and operations with the vendor.**Responsibilities**:

- Responsible for handling operations related to the backend by coordinating with clients & in-house.
- Manage the Backend process such as Appointment Confirmations, Reports, Escalations & Executions.
- Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Clients, SOD & EOD Report preparation, logistics, weekly reports. Working closely with Clients, Corporate Customers, and internal stakeholders for Appointment confirmation, reports, and ensuring timely action of completing tasks at hand.
- Well-versed in MS office suites such as word, excel, and PowerPoint presentations.
- Build and develop relationships with existing and new Clients.
- A graduate or any Degree with at least 0 -3 years of experience in frontend or Backend operations roles.
- Excellent communication skills in English & Hindi.
- Most required Skills: Punctuality, Eye to Detail, Quick learner Team player, Good communication skills Basic computer Skills, Good Writing Skills, Quick adaptation to work Environment, Professional approach towards work, Good work Ethics.

**MUST Skills**:

- High school diploma/Graduation.
- Experience in an administrative/vendor-facing role.
- Strong analytical and organizational skills.
- Excellent communication and listening skills.
- Ability to work under pressure.
- Strong computer proficiency.
- Experience with Vendor Management, Excel, CRM, or similar software is beneficial.
- Must be detail and solutions-oriented.
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Previous operations experience preferred
- Customer service skills and ability to interact with Vendor & Customers
- Collaborative skills and ability to work well within a team
- Leadership mentality

**Do not apply**:
Experience Range:
0 - 3 years

Educational Qualifications:
Any graduation,

Skills Required:
Excellent Communication Skill, MS Office,

Job Code: KL-RUUBXTVS

About Us

India’s fastest growing and patented health benefits platform with more than 400 corporate clients and 1M users on the platform, ekincare is a new-age, AI-driven integrated health benefits platform helping organizations save up to 90% in healthcare costs and lowering their employees' health insurance premiums.
Our platform uses a data-driven approach to employee wellness, with an AI-powered real-time dashboard giving health analytics, potential risks, and actionable insights about employees' health. With 10,000+ service providers pan-India, employers can now provide cutting-edge health-tech services to their employees like telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health services, access to fitness centers, and online booking of health checks, all on a single mobile app

Why Us?

We are Technology Tinkerers, Experimenters, and above all - Product Enthusiasts. Building intuitive products & solutions for our delighted Clients has led to significant milestones over the last 7 years.

We offer
- An open work culture.
- Unlimited learning and growth opportunities
- Plethora of challenges at work and play.
- Peers who take their careers as seriously as you.
- Outstanding health benefits
- P